Privacy Policy
At Honolua Cleaning LLC (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, use our services or communicate with us, including by text message (SMS) and email.
1. Information We Collect
- Full name
- Email address
- Phone number
- Service address and location details
- Details about your home or business provided for a quote (for example, size and number of rooms)
- Communication preferences, consent records and message content
- IP address, browser type and device information
2. How We Use Your Information
- Provide, schedule and manage our cleaning services
- Prepare and follow up on quotes
- Send appointment confirmations, reminders and service updates
- Respond to inquiries and customer support requests
- Send promotional messages only where you have separately opted in to receive them
- Improve our website and service quality
3. SMS Communications & Consent
You will only receive text messages from Honolua Cleaning LLC if you opt in, either by checking an SMS consent box on our website or booking forms, or by agreeing verbally when booking by phone. Providing your phone number alone does not constitute consent to receive text messages.
Customer care messages may include quote follow-ups, booking confirmations, appointment reminders, arrival notices, service updates, invoices, rescheduling and review requests. Promotional messages are sent only if you separately opt in to them.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to unsubscribe at any time. Reply HELP for help, or contact us at [email protected] or 321-587-3213.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive text messages is not a condition of purchase.
4. Sharing of Information
We may share your information with trusted service providers only as necessary to operate our business and deliver our services (for example, scheduling and customer management platforms, and SMS providers such as Twilio or LeadConnector). We do not sell, rent or trade your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or share your SMS opt-in data, text messaging consent or phone number with any third parties or affiliates for marketing or promotional purposes. Information may be shared with our SMS service providers solely to deliver messages to you. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Your Rights & Choices
- Opt out of text messages at any time by replying STOP
- Opt out of marketing emails using the unsubscribe link in any email
- Request access to, correction of or deletion of your personal information
To make a request, contact us at [email protected].
6. Data Security
We use reasonable, industry-standard measures designed to protect your personal information from unauthorized access, disclosure or misuse.
7. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
9. Contact Us
Honolua Cleaning LLC
West Melbourne, FL
Email: [email protected]
Phone: 321-587-3213
See also our Terms of Service.