Terms of Service

Welcome to Honolua Cleaning LLC (“we,” “us,” or “our”).
By accessing our website, booking services, or communicating with us — including via SMS — you agree to the following Terms of Service.

1. Services Provided

Honolua Cleaning LLC provides residential and/or commercial cleaning services, including but not limited to:

• Standard Cleaning

• Deep Cleaning

• Move-In / Move-Out Cleaning

• Recurring Cleaning Services

• Additional services as agreed in writing or through our online booking platform

All services are subject to availability and confirmation.

2. Scheduling & Property Access

• Clients are responsible for providing accurate contact information and clear access to the property at the scheduled time.

• If our team cannot access the property, a lockout or cancellation fee may apply.

• Appointments may be rescheduled or canceled with 24–48 hours’ notice.

• Cancellations made with less than the required notice may incur a fee.

3. Rates & Payment

• Service pricing is quoted at the time of booking and may be adjusted based on the actual size, condition, or special requirements of the property.

• Payment is due at the time of service unless otherwise agreed in writing.

• Accepted payment methods include:

  • Credit/Debit Cards

  • ACH Transfers

  • Cash

• Late payments may result in additional fees or temporary suspension of services.

4. Customer Satisfaction Guarantee

Your satisfaction is important to us.

If you are not satisfied with your service, please contact us within 24 hours of your appointment. We will re-clean the affected area(s) at no additional charge.

5. Property & Liability

• We exercise reasonable care while cleaning your property.

• We are not responsible for pre-existing damage or items that are fragile and not disclosed prior to service.

• Clients must inform us in advance of any delicate surfaces, valuables, or special handling instructions.

6. SMS Communication & Consent

By providing your phone number through our website, booking form, or other communication channels, you consent to receive recurring automated marketing and service-related text messages from Honolua Cleaning LLC.

These messages may include:

• Appointment reminders

• Service confirmations

• Promotions

• Updates

Additional Information:

• Message frequency may vary

• Message and data rates may apply

• Reply “STOP” to unsubscribe

• Reply “HELP” for assistance

7. Privacy

We respect your privacy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.

8. User Conduct

By using our services, you agree not to:

• Use our services for unlawful purposes

• Harass, threaten, or abuse our staff

• Interfere with or disrupt service delivery

We reserve the right to refuse or discontinue service to anyone engaging in unsafe, inappropriate, or threatening behavior.

9. Modifications to Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date.

Continued use of our services after changes are posted constitutes acceptance of the updated terms.

10. Contact Information

Honolua Cleaning LLC
7709 Ellis Rd.
West Melbourne, FL 32904

📧 Email: honoluacleaning@gmail.com
📞 Phone: (321) 432‑5088